The terms and conditions are the rules or guidelines that the user must agree in order to use the website and they are applied while purchasing or downloading a product.
Candid Themes provide the website and software services using the different WordPress Themes and Plugins. The terms and conditions can be updated time to time without any notice so you can review our terms and conditions anytime on this page. Purchasing or downloading any themes, plugins refers that you agree to the terms and conditions provided.
Any elements or all our WordPress themes are licensed under the GNU General Public License. We provide you the license key when you purchase any themes or plugins from Candid Themes.
All our premium themes come with initial 1-year subscription i.e. you can update and get support up to 1 year of subscription. But this subscription has nothing to do with the usages of the themes on your site. Adding the subscription will help you for more updates of the themes and plugins.
For using the current versions all of our customers can update the themes or plugins till subscription date i.e. up to 1 year of subscription. After 1 year the subscription can be added for more update otherwise one can use the old versions.
Candid Themes provide themes and plugins for your WordPress website which are free and premium both. We even help to use and set up the product as advertised. We have dedicated a team to provide great service for you.
Support is about helping to install, configure or any small modification on your theme that is downloaded or purchased. It is not about making heavy customization or creating additional features. Neither have we provided support to the third-party plugins or themes that you will be willing to use on your site. Theme and plugins conflicts issues are not part of support. We are only responsible for the theme if it works fine without any plugin ( except then recommended ).
The Theme Support will be provided only on the Support Forum. Support will not be provided on any other medium like email, comments, Facebook, Twitter or any other means. We will try to reply your questions normally within 24 hours during the support time.
It is our duty to always keep the themes/plugins up-to-date and working with the latest version of WordPress. We cannot guarantee that our themes or plugins will work with all third-party components, plugins or web browsers and any other older installation of WordPress.
Our themes have been tested to work on Firefox, Google Chrome, Safari and Internet Explorer 10 and above.
If you are not able to download our free theme directly or premium theme after the purchase, kindly let us know, we will solve the problem as soon as possible.
Every product of Candid Themes is for the self-hosted WordPress site, not for wordpress.com sites. The downloaded or purchased items for WordPress.Org software. If you have any confusion, drop your message here. www.candidthemes.com/contact
Quality-Compatibility with all the major components, plugins, and major web browser as far as possible are the best we try to make. Our themes are guaranteed to run on the latest stable version of WordPress and cannot guarantee they will function with the third-party components, plugins or web browsers. The problems that occur after theme files have been modified or third party plugins have been installed we have reserved the right to reject support requests in such cases.
Candid Themes reserves the right to modify the price of the themes or plugins with or without prior notice at any time. Also have the right to discontinue, temporarily or permanently, a subscription with or without notice.
Please note that you are responsible for any international, national or regional taxes even if Candid Themes has not charged you with taxes directly. You agree to pay any applicable fees and/or taxes to your responsible tax authority for any payment or purchase made on Candid Themes.
We trust our users so the Candid Themes offer a full or partial refund which will take some days’ time but only after we are confirmed about the issues occurred. Our support team will try to solve the issues at first and if you are not satisfied or if it is not the one you have searched for then only we are going to refund you back.
We don’t offer any refund for any item that you buy/bought at a discounted price. The items you buy at a special price (e.g. promotions/discounts) will not be eligible for refunds too. We will not proceed with the refund after 15 days of the purchase. We will not refund if you bought an item by mistake and the product(s) was sent/already downloaded by you.
Ownership and Liability
All products are the property of Candid Themes so you may not claim intellectual or exclusive ownership to any of the products, modified or unmodified.