September 10, 2020 at 4:34 am #11045
Hi Candid Themes
Very impressed (thank you) with with the Refined Magazine theme we’re currently testing…
Seems there’s a problem with the sliders (Main and Sidebar) dropping the content below down when some images (not all) first load.
I does NOT do this in the live preview, only when logged out of WP Admin.
We have already ensured all image sizes are consistent with a master template and also run a Thumbnail Regeneration plugin.
Like we said, very impressed but this problem is a show stopper.
Load times are another issue we’re still investigating.
Any assistance would be most appreciated.
Kind regards.September 11, 2020 at 3:13 am #11049
Thank you so much for using the Refined Magazine theme. We really appreciate that.
At first, we would like to request you to check once by deactivating the installed plugins and check it. Sometimes, plugins cause this type of conflict with the theme.
Please try once and let us know. If the problem still exists, we have to try some alternatives solutions.
Thank youSeptember 11, 2020 at 6:17 am #11050
Hey there, thank for your reply.
Deactivating the plugins has no effect:
Change WordPress Login Logo V1.1.5
Google XML Sitemaps v4.1.1
Jetpack by WordPress.com v8.9
Limit Login Attempts Reloaded v2.15.2
Regenerate Thumbnails v3.1.3 <– installed to try and remedy the problem?
What are your alternative solutions?
Kind regards.September 11, 2020 at 4:46 pm #11051
Would you please contact us via the contact page. We might need some additional information from you. We will help you on the email.
Thank youSeptember 23, 2020 at 11:50 pm #11072
Hey Candid Themes
So we replied to your email with no response from you?
Does this mean your silence says you can’t fix the problem?
We eagerly await your continued support.
Kind regards.September 24, 2020 at 3:34 pm #11074
We are sorry that we either missed or didn’t get your email.
Would you please send us again with the link to this forum?
Thank youSeptember 24, 2020 at 11:16 pm #11075
Begin forwarded message:
Subject: Re: Candid Themes “Reply to request for contact”
Date: 12 September 2020 at 4:59:55 pm AEST
To: Candid Themes <xx @gmail.com>
Hello Candid Themes.
Thank you for your response.
Unfortunately (for commercial and security reasons) we’re not able to provide you with login access to our site.
If we can provide you with some screen grabs of anything, what would you like to see in particular?
Please let us know.October 2, 2020 at 10:10 pm #11077
…I think anyone would agree, this is very poor support.
Disappointing to say the least…
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